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How can I find out when a movie will play in my town?
Could you have provided me with the wrong movie, theater, or showtime information?
I am a theater owner. How can I get my theater listed in your showtimes search results?
I did not find a particular movie in your database. How can I get a particular movie listed?
What is MovieNation?
Can I link to your site?
Can I use your photos?
Where can I find information on soon-to-be-released movies?
Where can I find out when a movie will be available on DVD?
Contact Services
How can I contact my favorite celebrity?
Can you answer a trivia question about my favorite celebrity?
Where can I find out information on the Academy Awards?
Where can I find out what rating a movie has been given, and for what reason?
How can I buy the soundtrack to a movie?
Where can I buy my favorite movie on DVD/video?
Technical Services
Why can't I view the movie trailer I want to see?
I'm seeing the same page I viewed yesterday. Why can't I see up-to-date information?
Miscellaneous
Do you have any advice on how to become an actor? • Content Services
Q: How can I find out when a movie will play in my town?
We suggest that you consult our showtimes tool at the following URL:
http://movies.com/tickets
You can search using the following methods:
1) "Quick Search" will locate a specific film in your specific ZIP code.
2) "Times and Tickets in Your Area" will help identify showtimes and advance-ticket purchasing availability.
3) "Locate Theaters Near You" will allow you to search to locate theaters in your area. You can search either by your ZIP code or by entering your city/state.
Q: Could you have provided me with the wrong movie, theater, or showtime information?
The theaters themselves, through the theater manager, are the ones who supply that information to our theater source and information database. It's up to the individual theater owners to update and keep accurate showtimes and information for their theaters.
Q: I am a theater owner. How can I get my theater listed in your showtimes search results?
Cinema Source is the partner we work with to provide our fans with showtimes and theater listings. Please inquire with CinemaSource directly at the following email address: schedules@cinema-source.com
Q: I did not find a particular movie in your database. How can I get a particular movie listed?
If you have information about a particular movie that is not listed on our site, please send materials (eg. media kits, press releases, screener copies, etc.) to the following address:
Movies.com Editorial
500 S. Buena Vista St.
Mail Code 9051
Burbank, CA 91521-9051
Once you have searched for the theater or movie you're looking for, you will find a "Buy Tickets" link attached to the theater if the "Buy Tickets" feature is available at that theater.
Q: What is MovieNation?
MovieNation describes the polls on Movies.com that give Movies.com fans the opportunity to voice their opinion about specific movies or movie related topics. You can find MovieNation polls on any specific movie details pages, on the homepage, and on special MovieNation polls that are featured occasionally on the site.
Q: Can I link to your site?
Please feel free to link to Movies.com.
Q: Can I use your photos?
We are unable to give permission to use our photos.
Q: Where can I find information on soon-to-be-released movies?
We suggest that you consult the index of upcoming movies at the following URL:
http://movies.com/upcoming
Q: Where can I find out when a movie will be available on DVD?
For that information, we suggest you consult the following URL:
http://movies.com/dvd
Q: How can I contact my favorite celebrity?
Movies.com does not have any official affiliation with or contact information for celebrities. We suggest that you try your luck at a fan-run site. Click below for an index of fan sites:
http://www.fansites.com
Q: Can you answer a trivia question about my favorite celebrity?
While we know a lot of celebrity trivia, we don't always have the resources to pinpoint exact information. The following URL is a good source for celebrity trivia:
http://www.fansites.com
Q: Where can I find out information on the Academy Awards?
Here's the URL for the Oscars:
http://www.oscar.com/
Q: Where can I find out what rating a movie has been given, and for what reason?
You can find that information at the MPAA Web site:
http://www.mpaa.org/FilmRatings.asp
Q: How can I buy the soundtrack to a movie?
We offer the opportunity to purchase soundtracks for many of our movies through Movies.com Marketplace. The easiest way to find out if a soundtrack is available for a particular film is to enter the title in the search box in the upper right-hand corner of any Movies.com page, and then click through to the movie's page. If the soundtrack is available, it will be displayed on the upper right side of the page.
Q: Where can I buy my favorite movie on DVD or video?
We offer the opportunity to purchase DVDs or videos through Movies.com Marketplace. The easiest way to find out if a particular DVD or video is available is to enter the title in the search box in the upper right-hand corner of any Movies.com page, and then click through to the movie's page. If the DVD or video is available, it will be displayed on the upper right side of the page.
Q: Why can't I view the movie trailer I want to see?
You must have the appropriate browser plug-in to view the trailer. On Movies.com, we support three main media types: Windows Media Player, Real Player, and QuickTime. For many movies, we have trailers in all of these formats, but there are others that are available in only one or two formats. You can find links to download the most recent versions of these plug-ins on every trailers page. If you are certain you have the appropriate plug-in installed on your computer, you may need to reinstall or install an updated version. You can use the same links found at the bottom of each trailer page to install the most recent version of the plug-in.
Q: I'm seeing the same page I viewed yesterday. Why can't I see up-to-date information?
We suggest that you first try refreshing the page, and if that doesn't work, clear your browser cache.
Refreshing the page in your browser:
If you are using Microsoft Windows and
A) Netscape as your browser, then press the Ctrl (Control) key and the R key simultaneously.
or
B) Internet Explorer as your browser, then press the Ctrl (Control) key and the F5 key simultaneously.
If you are using Macintosh and Netscape or Internet Explorer as your browser, then press the Shift key, the Apple key, and the R key simultaneously.
Clearing your cache:
If you are using
A) Netscape as your browser, then
1. Select Edit, then Preferences (Netscape 3.0 users, select Options, then Network Preferences)
2. Netscape 4.0 or higher users only: Click on the Advanced tab, then click on Cache
3. Click on Clear Memory Cache, and hit OK in the pop-up. Click on Clear Disk Cache, and click on OK in the pop-up window.
4. Click on OK, and you're done
B) If you are using IE 4.0
1. Select View, then Options. Click on the General tab to get to Temporary Internet Files
2. Under Temporary Internet Files, click on Settings. Click on Empty Folder
3. Click on OK to exit the settings menu, click on OK again, and you're done!
C) For IE 5.0, 5.5, or 6.0
1. Select Tools, then Internet Options. Click on the General tab.
2. Under Temporary Internet Files, click Delete files, then click OK in the Delete Files pop-up window.
3. Click on OK to exit the settings menu and you're done.
Q: Can I request the delivery of a text version of the Movies.com newsletter so that I can view it using my hand-held device or Internet-enabled telephone?
This is not a feature offered by Movies.com.
Q: Do you have any advice on how to become an actor?
Movies.com covers all the exciting news and events happening in the movie business. Unfortunately, we can't recommend any specific steps or methods to break into the business. Hopefully the following URL can provide you with some useful information to help get you on your way. Best of luck!
This FAQ page was created to provide you with an immediate answer to your questions. If you are unable to find an answer here please go here to contact us.
